FAQ: Warranty Registration

What are Sonim’s Rugged Performance Standards?

Should I disinfect my devices?

What information is captured as part of Warranty Registration?

Warranty Registration client captures first boot time. This information is shared with Warranty Server. First boot time is typically used when the device is not registered.

I keep receiving reminder notifications to register my warranty, how can I make those stop?

The best way to stop the reminder notifications is to register the device warranty. If that is not possible or you don’t wish to register the warranty, select the notification and there will be an option to “NEVER” receive the reminder notifications again. This “NEVER” setting will NOT survive a factory reset, so on device reset, you will have to open the notification and select NEVER again.

Is warranty registration mandatory?

While it is not mandatory to register for warranty, it does save time in the event a device service request is required.

What is covered under Sonim’s device warranty?

Find more info on Sonim’s warranty here: https://www.sonimtech.com/warranty-information/.

Are there any pre-requisites to use Sonim Warranty Registration via SCOUT?

The device needs to have access to a data connection in order to submit the warranty registration.

Is there a way to register devices in bulk?

Yes, the Sonim web portal has an option to bulk upload device information for warranty registration.

How can I register the device warranty?

Device can be registered from the SCOUT application on the device (SCOUT > Support > Warranty Registration) or from the Sonim web portal www.sonimxperience.com

How can I make sure I’m always using the latest version of Sonim Warranty Registration?

Sonim Warranty Registration can be updated via App Updater for XP3 and XP5s devices (SCOUT > Setup > App Updater > Check for updates). Use the Google Play™ store to update the application on XP8 by searching for “Sonim Warranty Registration” (https://play.google.com/store/apps/details?id=com.sonim.scout.warranty).

What is Sonim Warranty Registration?

Sonim Warranty Registration is used for registering Sonim devices for warranty. It can be registered from the device from SCOUT app (SCOUT > Support > Warranty Registration) or via the Sonim web portal www.sonimxperience.com.