FAQ: Warranty Registration

What are Sonim’s Rugged Performance Standards?

Should I disinfect my devices?

What information is captured as part of Warranty Registration?

Warranty Registration client captures first boot time. This information is shared with Warranty Server. First boot time is typically used when the device is not registered.

I keep receiving reminder notifications to register my warranty, how can I make those stop?

The best way to stop the reminder notifications is to register the device warranty. If that is not possible or you don’t wish to register the warranty, select the notification and there will be an option to “NEVER” receive the reminder notifications again. This “NEVER” setting will NOT survive a factory reset, so on device reset, you will have to open the notification and select NEVER again.

Is warranty registration mandatory?

While it is not mandatory to register for warranty, it does save time in the event a device service request is required.

What is covered under Sonim’s device warranty?

Find more info on Sonim’s warranty here: https://www.sonimtech.com/warranty-information/.