Corporate Responsibility at Sonim

Version 2020

Sonim Technologies is a leading U.S. provider of ultra-rugged mobility solutions designed specifically for task workers physically engaged in their work environments, often in mission-critical roles. The individuals we serve are our “everyday heroes” – manufacturers, construction workers, electricians, miners, police, firefighters, and first responders. Ultimately, we are in the service industry. We seek to better peoples’ lives by providing a communication solution that they can rely on – everyday, no matter the environment.

COVID-19 Response

With the global COVID-19 pandemic, protecting our employees and our customers is of utmost importance.  We have implemented a work from home policy for all employees whenever possible and continue to work from home today as we monitor the COVID-19 crisis.  Also, all of our customer interactions are being done virtually and no one is traveling for business unless it is absolutely essential.  At each of our office locations, we have implemented strict guidelines that follow the laws and regulations specific to those countries.

Some of the key guidelines we have implemented:

  • All employees to work from home whenever possible
  • Encourage all meetings to be carried out virtually via Teams conferencing only
  • Avoid non-essential official travel
  • Discourage visitors in office complex
  • Advise employees who are at higher risk like older employees, pregnant employees, employees with health issues etc. to take extra precautions
  • Introduced Virtual On-boarding & Employee Orientation process, virtual exit management process, virtual team building activities, virtual trainings, etc.
  • Installation of hand sanitizer in all prominent locations/floors. Mandatory use of hand sanitizers at the entry.
  • Self-declaration of health condition before entering office premises
  • Follow social distancing norms within office.
  • Proper cleaning and frequent sanitization of workplace and frequently touched surfaces.
  • Guidelines on employee safety published which included employee with any symptoms to avoid coming to office.
  • Self-monitoring by employees and inform employers if feeling unwell

We are continually monitoring the COVID-19 crisis and update our employees on the regulations within each office location on a regular basis.

We recognize that environmental responsibility and transparency is integral to producing world-class products. That’s why our suppliers must obtain all required environmental permits for their operations.  At Sonim, we also disclose our environmental data via CDP annually.  The CDP report from 2021 is available here.

Additionally, our suppliers must adhere to recognized standards such as the Universal Declaration of Human Rights (UDHR), Social Accountability International (SAI) and the Ethical Trading Initiative (ETI).  Materials incorporated into our products are procured in accordance with all applicable laws in the countries they do business in, including paying strict attention to laws regarding laws on slavery and human trafficking.

At Sonim, we also offer a recycling program for all of our customers where they can recycle their retired mobile devices at no charge.

Click here to view our recycle program.

Sonim also communicates to our target customers the eco-friendly value of our rugged mobile devices, including that they are designed to last 3-5 years (or longer), that they have replaceable batteries (so that users don’t have to replace the complete device when battery dies), and that we use standard connectors so that customers can reuse accessories across our devices as well as third-party devices.  These features and capabilities provide a lower cost of ownership to our customers and reduce waste from their mobile device investment.

We offer a 24-hour global hotline to support any customer service issues.  Customers can contact us for service at 1-833-MY-SONIM (1-833-697-6646).

Our rugged device products meet ROHS, REACH,WEEE and CP65 environment compliance, and meet energy efficient compliance/Certificates  such as Nrcan , CEC and DOE.

We are aware of the challenges associated with overseeing a global supply chain and our global staff actively manages and oversees our suppliers and vendors to ensure that our corporate responsibility standards are upheld.  That’s why we clearly outline our business ethics to all of our work family and hold each member accountable for complying with our policies against child labor, human trafficking, slavery, inhumane treatment and discrimination.  Click here to view our Code of Conduct.

At Sonim, we invest in our employees – both domestically and abroad.  We provide living wages for our employees in India and China, while offering clean, affordable and accessible housing that we run and maintain.  We provide office space, which is well maintained, and a safe environment for our employees to work.  We also provide safety and ethics training so that our family abroad remains safe while helping to maintain smooth operation of our foreign plants.  The OHS certificate of registration for occupational health and safety is available here.

When we designed and launched our first ruggedized handsets in 2011, our industry counterparts had decades of experience to rely on when refining best practices and lessons learned in ethical operations.  To the extent possible, we strive to work with our colleagues to develop standard operating procedures and leverage best practices in an effort to improve the safety of our workplace and increase our supply chain efficiencies.

At our home office in Austin, TX, we offer a variety of employee benefits, including full medical dental and vision benefits; in fact, we cover 95% of health insurance premiums for all of our US-based employees.  Additionally, our employees receive short-term & long-term disability coverage, life insurance and AD&D, healthcare and dependent care flexible spending accounts or health savings accounts. We also offer a flexible time off policy and paid sick leave for employees.

Sonim has a rich history of giving back to our community.  Our employees have a flexible time off policy
and we always encourage employees to use some of their time off to volunteer for local charities, food pantries
and help those in need.