Sonim Technologies
Online Privacy and Security Policy

This Online Privacy and Security Policy (“Privacy Policy”) describes how Sonim Technologies, Inc. (“Sonim,” “We,” “Us” or “Our”) collects, Uses, shares and protects information about You.  By interacting with Sonim through Our Site or Services, You, the consumer (“You,” or “Your”) consent to the guidelines outlined in this Privacy Policy.  If Sonim amends or changes any portion of the Privacy Policy, it will be reproduced on this webpage in order to keep You up-to-date on the data We collect and how that data is Used.  Our Privacy Policy should be read alongside Our Global End User License Agreement (“Agreement”) and Terms of Use (“Terms”).  Unless noted otherwise, the capitalized terms found in this Privacy Policy have the same meaning as those in Our Agreement and Terms.  A portion of this Privacy Policy is specific to California residents, and is outlined in the “Notice of Privacy Rights for California Residents” section below.

Our Privacy Policy

Sonim takes Your privacy seriously, and is committed to safeguarding the information We collect. Sonim developed this Privacy policy to outline Our collection, use and protection best practices. This Privacy Policy also outlines Your options regarding the way Your information is collected and used.

The Information We Collect

When You interact with Sonim’s Site or Services, some or all of the following personal information may be collected:

Full Name
Physical Address
Mobile Phone Number
Email Address
Company Name
Company Address
Associated Website/URL
Wireless Carrier
Country
IMEI – International Mobile Equipment Identity number
IP address
Serial number
Mobile network code/Mobile country code
SW SKU ID
Model number
Software version
Baseband Version
Android version
Kernel version
Build number
SCOUT configuration
Mobile Network Code
Mobile Country Code
Date/time of SCOUT client check-in with cloud server
Last date/time of App Updater client check-in with server
Location (GPS coordinates)
Wi-Fi network connected
Free device memory (ROM)
Current battery percentage
Current battery status (charging/not charging)
Maximum battery temperature recorded
List of all installed applications – package name of the application
List of all installed applications – version number of the application
Application assigned to PTT Key
Application assigned to Yellow Key
Application assigned to Alarm Key

The personal information Sonim collects helps Us provision software updates, offer better Product (defined below) support and assists Us in determining what Services may benefit You in the future. A “Product” or “Products” include(s) Sonim’s (i) Handsets, (ii) data and workflow applications, (iii) industrial-grade accessories, and (iv) any other products Sonim may release from time to time.

Why We Collect and Process Your Information

Sonim collects and processes personal information that You directly provide Us, or that We believe is necessary to provide You with the best possible experience with Our Site and Services.  This can be accomplished in a variety of ways, including the following manners:

Limited Warranty Registration.  Registering Your Handset with Sonim ensures that You enjoy the full benefit of Our three year limited warranty.  The personal information You provide Us in connection with the registration of Your Handset allows Us to quickly provide You with the focused support You need to minimize any interruption in Your use and enjoyment of Our Site and Services.

Sonim’s Site.  Our Site uses cookies to understand how You use Our Site so We can design better Services in the future and customize web page content based on Your browser type and Your previous browsing activity.  A cookie is a small file that is sent from a website’s server and placed on a device when You visit a website.  These cookies may only be stored for a brief period of time – during the time You visit a Sonim Site (“session cookies”), or for a fixed period of time (“persistent cookies”).  You can adjust or disable cookies by navigating to the settings or options section of Your web browser. Limiting or disabling cookies on Our Site may prevent Sonim from providing You with the full array of Services or functionality available to You.

Feedback.  Sonim is always interested in learning how to enhance the user experience of its Site, Products and Services.  Luckily, there are several ways You can reach out to Sonim if You have input that You wish to share.  For example, You may call Us at +1 (650) 378-8100, navigate to the “Contact Us” section at the bottom of Our website (https://www.sonimtech.com/contact/), or click on the “Chat Now” button to initiate a session with one of Our trained professionals.  Sonim may ask for Your name, phone number, email address, network carrier and company name/size in order to better assist You, or so that We can follow up on specific information You have provided Us.  Please note that the personal information You provide Us will be treated as “Feedback” according to Our Terms.  You can find a copy of Our Terms here https://www.sonimtech.com/about/terms-of-use/.

Sonim Cloud.  Sonim provide cloud-based tools and Services through the Sonim Cloud website located at www.sonimcloud.com. The tools are a valuable resource that will help You realize the potential of Your Handset.

Applications.  Sonim offers mobile applications to enhance the capability of Sonim Handsets and Services. These applications collect personal information from You and Your device to provide You with tools to better use and manage Your Handset, and to keep You up-to-date on software improvements.  Your use of Sonim’s Services shall be governed by, and remain subject to, the terms of our Agreement.

Support. Sonim provides support for its Handsets twenty-four (24) hours a day, Monday through Friday through its customer experience center (CEC).  Sonim can be reached via email, phone or chat (from its main webpage) in order to assist You with troubleshooting potential issues as they relate to Your Handset.

How We Share and Disclose Your Personal Information.

The personal information Sonim collects will only be used and transferred to Sonim, its global offices and subsidiaries, and its reseller distributors and service providers (“Partners”).  Each of these companies have been contracted by Sonim to provide specific information and services, and are permitted to use Your personal information only to the extent permitted by applicable law. While Sonim and its Partners may use the personal information We collect for a number of purposes pursuant to legal authorization, Our primary purpose for collecting information is to provide You with a positive User experience of Our Products and Services.  Sonim does not sell, lease or rent Your individualized personal information to third parties and will not do so without You providing Sonim Your consent.

Sonim may need to be in contact with You for the following reasons:

  • To help You open Your account on a Sonim Site;
  • To help facilitate the purchase of Our Handset or Services on Our web-based store;
  • To update You on new Product or Service announcements, as well as special offers that We believe may be of interest to You, including joint sales promotions with one of Our partners;
  • To provide You with support for Our Handsets or Services, We may be required to share Your personal information:
    • If Your personal information must be shared with a third party, Sonim will provide only what is needed by the third party to provide the needed support. Any third party who is provided with Your information is prohibited from using it for any purpose other than for the provision of support services.
  • To alert You to information regarding Your Sonim account;
  • To protect You from unauthorized communications (i.e., spam) or other security risks;
  • To keep You updated on important information regarding the Services We provide;
  • To execute on actions requested by You, including the resolution of disputes;
  • To enforce this Privacy Policy, Our Agreement, Terms or any other applicable policies.

Sonim may also use Your personal information for the following purposes:

  • To pass sales leads to one of Our distribution partners;
  • To facilitate the delivery of items You purchased through Our Site;
  • To provide You with relevant delivery and tracking notifications, to the extent permitted by applicable law without Your consent;
  • To provide You with warranty service or Product or service updates, and information on special offers;
  • To ensure You are running the latest version of software on Your Handset;
  • In connection with certain business transitions, including the negotiation of a merger, sale of all or a portion of the company’s assets, or the consolidation or restructuring of the company, or
  • For other legitimate purposes permitted by applicable law.

How We Protect the Information You Provide Us

Sonim understands the importance of keeping Your personal information safe and secure.  When You use Sonim’s Handsets or Services, or browse Our Site, We use appropriate technical and administrative procedures to safeguard Your personal information. Your personal information may be stored or processed on Our server Using Amazon Web Services (“AWS”), a cloud computing platform, in the United States or any other country where Sonim, its subsidiaries or its service providers are located. When You use Sonim’s Site and Services, You are transferring information to the United States and other locations where Sonim or its service providers operate. If Your personal information is transferred outside of Your country, Sonim will provide You with notice as required by law.

Sonim maintains reasonable safeguards to keep Your personal information confidential, sound and secure, but cannot guarantee the security of the personal information provided to Us, as no transmission of information over the public Internet is ever completely safe and secure. Therefore, Sonim cannot guarantee that Your personal information will not be subject to unauthorized disclosure, misuse or alteration.  Sonim will not be responsible for security breaches beyond its reasonable control.

If Sonim learns of and confirms the occurrence of a security incident leading to the misappropriation or accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Your personal information, or Your personal information is transmitted, stored or otherwise processed by Sonim that compromises its confidentiality, integrity or availability, Sonim may attempt to notify You electronically by posting a notice on Our Site or by sending You an email. You may have a legal right to receive this notice in writing or in any other form required by applicable law.

Disclosure to Appropriate Authorities

Sonim may use Your personal information as necessary or appropriate under applicable law, to comply with a request for information from a competent authority if We believe the disclosure of such information is required by law enforcement or any applicable law, regulation or legal process, or such disclosure is in the interest of national security.

Your information may also be used to help investigate potential violations, and to detect, prevent or tackle fraud, security or other technical issues to protect Our rights, privacy safety or property, and to allow Us to pursue available remedies to limit the damages that We may sustain.  We may use personal information without Your consent or court process in the event a claim of personal or public safety is brought forth, or for a litigation claim where the information in question is pertinent.

Your Privacy Rights and Your Choices

Sonim is committed to respecting Your rights under all applicable data privacy laws.  Should You reside or find Yourself in a jurisdiction with unique data privacy laws, Sonim is committed to respecting Your rights granted by such laws.

To the extent You have provided Sonim with personal information, Sonim encourages You to keep it accurate and up-to-date.  Your personal information may often be updated online.  If You have questions about Your privacy rights, or wish to exercise Your rights under applicable data privacy laws, You may contact Sonim at [email protected] or write Us at 6836 Bee Cave Road, Building 1, Suite 279, Austin, TX 78746.  Alternatively, You may call Us at 1-833-MY-SONIM (1-833-697-6646).  When You contact Us, You may request to:

  • Access Your personal information.
  • Correct, restrict or delete Your personal information.
  • Obtain the personal information You provide to Us under a contract or with Your consent in a structured, machine-readable format.
  • Allow Us to share or port Your personal information with or to another entity.

Should You contact Sonim for the release of Your personal information, Sonim may require additional verification of Your identity to ensure it is released only to someone authorized to view such information. In the event Sonim requests separate information to verify Your identity or Your address, We will only use this information for the sole purpose of verifying Your identity as related to Your personal information request.  The additional information You provide Us may be retained as part of Our standard recordkeeping practices for such transactions, and will be covered by Our collection, use and protection best practices.

Your Responsibility

While Sonim maintains reasonable safeguards to keep Your personal information confidential, it remains Your responsibility to keep Your login information, including Your Username and password for Your Sonim accounts safe from third parties.  Should You suspect any unauthorized disclosure of Your Sonim account password, please contact Sonim immediately.

Duration of Personal Information Retention

Your personal information will be stored by Us and Our service providers in accordance with applicable data protection laws, and to the extent necessary for Sonim to process Your personal information per Our Terms, Agreement, and this Privacy Policy.

Children and Privacy

Sonim understands the importance of protecting the privacy of children.  That’s why neither Sonim, nor its Site or Services are designed for, intended to attract, or directed toward children under the age of 16.  Sonim will not knowingly solicit personal information from children under the age of 16, send requests for personal information, or collect personal information from children on its Services.

If You are under the age of 16, please do not attempt to register on Sonim’s Site or provide Sonim with any of Your personal information. If Sonim learns that a child under the age of 16 has submitted personal information, Sonim will promptly delete the information. If Your child has submitted personal information and You would like to request such information be deleted from Sonim’s records, please contact Sonim at 1-833-MY-SONIM (1-833-697-6646), [email protected], or via mail at 6836 Bee Cave Road, Building 1, Suite 279, Austin, TX 78746.

Linked Third Party Sites

Sonim’s Sites may provide links to other third-party websites that are outside of Sonim’s control and not covered by this Privacy Policy.  Notwithstanding the above, Sonim will not disclose Your personal information to organizations operating such third party websites.  Sonim will not be liable for any information, services, software, products or other documentation or materials made available on or through a third party website.  Sonim does not review or endorse the information found on a third party website, nor is it responsible for the privacy practices of these organizations.   It is Your responsibility to review the privacy policies of the third party websites You visit.

Privacy Policy Changes

From time to time, Sonim may update its Privacy Policy.  If and when We make changes that will impact Your personal information, Sonim will alert You to these updates by posting a revised statement on Our Sites.  By continuing to use Sonim’s Sites, You hereby agree to be bound by the revised terms of Our Privacy Policy, Agreement and/or Terms.  If You do not accept Our changes, please delete Your account and stop Using Sonim’s Services.

Contact Information

Should You have any questions, concerns or complaints regarding this Privacy Policy, Agreement or Our Terms, or wish to exercise any of Your rights, please contact Sonim at 1-833-MY-SONIM (1-833-697-6646), [email protected], or via mail at 6836 Bee Cave Road, Building 1, Suite 279, Austin, TX 78746.


Notice of Privacy Rights for California Residents

Updated Effective January 1, 2020

California Consumer Privacy Act (CCPA)

As a California Resident, Sonim is required to provide You with additional information about how We use and disclose Your personal information.  This Notice of Privacy Rights for California Residents (“California Privacy Notice”) is supplemental to the information contained in Our Privacy Policy, and only applies to visitors, Users and others who reside in the State of California (“You” or “Consumers”) who visit Our Sites, Services and other platforms where this California Privacy Notice is posted (Our “Online Presence”).  This supplement is adopted to comply with the California Consumer Privacy Act of 2018 (“CCPA”).  Terms defined in the CCPA shall have the same meaning when used in this California Privacy Notice.

The Information We Collect

Sonim may collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”).  Specifically, Sonim may collect the following categories of personal information from You when visiting Our Online Presence within the last twelve (12) months:

CategoryExamples
A. IdentifiersA real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

C. Protected classification characteristics under California or federal law.Age (40 years or older), race, color, ancestry, national origin, citizenship, religion