Privacy Policy

Privacy Statement
Sonim Technologies, Inc. (“Sonim”) is committed to your privacy. Sonim has implemented compliance practices across our organization and all of our products and services designed to meet all applicable privacy regulations, including the European Union’s, General Data Protection Regulation. Sonim takes data privacy seriously and will stay up-to-date with any subsequently enacted legislation regarding data protection and privacy.

Sonim is dedicated to the protection of your personal information. This Privacy Policy describes how we collect personal information about you, what personal information we collect, how we use it, how we protect and control it, where and how long we store it, who we may disclose it to and your rights and choices in relation to it.

In this Privacy Policy, “personal information” refers to data that Sonim can use to identify or contact you.

1. How Do We Collect Personal Information?
Limited Warranty Registration: Sonim is committed to providing reliable products and support. Our 3 Year Limited Warranty for wireless phones is exceptional in the industry. We recommend you register your Sonim product on our website or on your device. The information you provide in connection with the product registration will allow us to provide you with better support.
Website: Sonim may collect personal information from you when you use our website. Our website uses “cookies.” A cookie is a small file placed on your computer when you visit a website. Cookies help us understand how you use our website so we can design better services in the future and customize web page content based on your browser type and your past activity on the website. We also use cookies to alert you to new areas of our website we think might be of interest to you. Web browsers can be adjusted to disable cookies. If you choose to disable cookies, Sonim may not be able to provide you with all the services or functionality available.
Applications: Sonim offers mobile applications and cloud-based services to enhance the capability of Sonim products. These applications and services collect information from you and your device to provide you with tools to better use and manage your device.
If you are providing personal information to us relating to a third party, we will ask that you confirm that you have the consent of the third party to share the information with us and that you have made this Privacy Policy available to the third party.

2. What Personal Information Do We Collect?
Sonim Warranty Registration

If you choose to register your Sonim device with us, you will be asked to enter your personal information, which could include, but is not limited to, the following:

Your full name
Company name
Email address
Wireless carrier
Phone number

Sonim Cloud

We provide cloud-based tools and services through the Sonim Cloud website located at The tools are a valuable resource that will help you realize the potential of your device. To use the cloud-based services, you will be asked to enter the following personal information:

User name
Company name
Email address

Information Collected by Sonim Applications

Your Sonim phone may come pre-loaded with Sonim applications, such as our SCOUT client. The SCOUT app is a useful tool that includes the following functionality: Sonim Setup Wizard, App Updater, SafeGuard, Contact Transfer, BLE Connect, Kiosk Mode, MDM Helper, Warranty Registration, Remote Support, Sonim Chat, and Sonim Care. These applications are designed to provide tools for you to better use and manage your device, for example to keep up to date on software improvements. To do that, Sonim collects certain information about the device. The applications may automatically collect some or all of the following information:

IMEI – International Mobile Equipment Identity number (device serial number)
Model number
Software version
Build number
SCOUT configuration
Mobile Network Code
Mobile Country Code
Date/time of SCOUT client check-in with cloud server
Free device memory (ROM)
Current battery percentage
Current battery status (charging/not charging)
Maximum battery temperature recorded
List of all installed applications – marketing name of the application
List of all installed applications – package name of the application
List of all installed applications – version number of the application

Additionally, you may have the option of providing the following personal information before using Sonim applications:

Your full name
Company name
Phone number
Email address

3. How Do We Use Your Personal Information?
Limited Warranty Registration: Sonim collects your personal information for the purpose of creating and maintaining a warranty registration database. Sonim will use the information you provide to identify you and provide you with warranty service, product update information and special offers.

Website: Sonim collects your personal information so we may use it to notify you about updates to our software, applications, devices and/or website. We may also use your personal information to contact you for marketing purposes and special offers, including periodic mailings, telephone calls or e-mails regarding new products or services.

Applications: Sonim collects information regarding your device for product management purposes, such as to determine if you are using the latest software versions and to analyze how your device is performing. This data is used to provide you with exceptional service and reliable communication products.

4. Implications Of Not Providing Your Personal Information
We understand you may not wish to share your personal information with us.

If you choose not to share your personal information with us, you may not have access to available services or tools designed to help manage your device and optimize its functionality.

5. How Long Do We Keep Your Personal Information?
We will retain your personal information for no longer than necessary, taking into account the following:

the purpose(s) and use of your personal information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations to you or to contact you in the future);
whether we have any legal obligation to continue to process your personal information (such as any record-keeping obligations imposed by relevant laws or regulations);
whether we have any legal basis to continue to process your personal information (such as your consent);
any relevant industry practices on how long personal information should be retained;
the levels of risk, cost and liability involved with us continuing to hold the personal information;
any relevant surrounding circumstances (such as the nature and status of our relationship with you).
6. Where Do We Store Your Personal Information?
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. Your personal information is stored on our secure server using Amazon Web Services (“AWS”), a cloud computing platform. Your personal information can only be accessed and retrieved by Sonim Technical Operations employees and only for the purposes stated in this policy, including validating your warranty and assessing the functionality of your device.

Sonim does not share access to your personal information with any third party.

7. What If My Personal Information Is Compromised?
If your personal information was, or is reasonably believed to have been, acquired by an unauthorized person or organization, Sonim will notify you of the breach without undue delay.

Additionally, Sonim will, not later than seventy-two (72) hours after having become aware of it, notify the applicable state and local supervisory authorities. The notification will:

describe the nature of the personal data breach including if possible, the categories and approximate number of data subjects affected and the categories and approximate number of personal data records concerned;
communicate the name and contact details of Sonim’s data protection officer or other contact point for more information;
describe the likely consequences of the personal data breach;
describe the measures taken or proposed to be taken to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.
8. Limitation Of Liability

9. Your Rights, Including Removing, Correcting Or Updating Personal Information
If you do not want to receive periodic marketing and/or promotional material such as emails, mailings and/or telephone calls from us, please contact us.

You also have the right to object, at any time, to the processing of your personal information.

To request removal, corrections and/or updates to your personal information, please contact us at 1-833-MY-SONIM (1-833-697-6646), [email protected], or via mail at 1875 S. Grant Street, Suite 750, San Mateo, CA 94402. Your information will be removed, corrected and/or updated within fifteen (15) days of receipt of your request.

10. California Do Not Track Disclosure
California law requires us to let you know how we respond to web browser Do Not Track signals. “Do Not Track” is a privacy preference that users can set in their web browsers. At this time, Sonim does not respond to Do Not Track browser settings or signals. However, some third-party sites may keep track of your browsing activities and collect personal information about you when they serve you content.

11. Children’s Privacy
If you are under the age of 16, please do not attempt to register with us or provide us with any of your personal information. If we learn that we have collected personal information from a child under the age of 16, we will promptly delete the information. If you believe we have collected personal information from a child under the age of 16, please contact Sonim at 1-833-MY-SONIM (1-833-697-6646), [email protected], or via mail at 1875 S. Grant Street, Suite 750, San Mateo, CA 94402.

12. Transfer In The Event Of Sale Or Change Of Control
If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless you request the removal of your information, your information will remain subject to the promises made in the privacy policy, unless permitted otherwise by applicable law.

13. Automated Decision-Making
Automated decision-making means that a decision concerning you is made automatically on the basis of a computer determination (using software algorithms), without human review.

You have the right not to be subject to a decision based solely on automated processing (including profiling), which produces legal effects concerning you or similarly significantly affects you. Sonim does not employ automated decision-making that results in automated decisions being taken that legally or significantly affect you.

14. International Transfers
Sonim is a global technology company. We receive and process your personal information in the United States. In order to provide services, we may also need to transfer your personal information to locations in other jurisdictions. We will do so only in accordance with applicable privacy protection laws. Sonim binds its global employees and third-party providers to our same high standard of personal information protection.

15. Contacting Sonim With Questions, Concerns Or Complaints
Should you have any questions, concerns or complaints regarding this Privacy Policy, please contact Sonim at 1-833-MY-SONIM (1-833-697-6646), [email protected], or via mail at 1875 S. Grant Street, Suite 750, San Mateo, CA 94402.

16. Changes To Our Privacy Policy
Any material changes to the privacy policy will be posted on this page. The updated Privacy Policy will take effect as soon as it has been updated.

This Privacy Policy Was Last Updated As Of October 9, 2018.