Spare Parts Availability
All Sonim devices are supported with spare parts for
at least 7 years after the product is no
longer placed on the market.
- Our Difference
- ESG
Our Commitment to Sustainability
At Sonim, we go beyond rugged performance — we're building a responsible future.
Ecodesign Standards – Built Into Every Device
We fully comply with the latest Ecodesign Regulation (EU) 2023/1670 and related initiatives by integrating durability, reparability, and longevity into our design and support practices.
Our Environmental, Social, and Governance commitment aligns with Ecodesign and Energy Labeling regulations across the European Union and beyond, ensuring our devices support a circular economy and meet or exceed sustainability requirement
Fast Spare Parts Delivery
We guarantee spare parts delivery within 5 working days,
minimizing downtime and extending device lifecycle.
Software & Security Updates
Sonim provides ongoing security patches, bug fixes, and functionality updates for a minimum of 5 years after end of sale, ensuring our devices remain secure and useful in the field.
Ecodesign Documentation
| XP Pro Thermal | |
|---|---|
| XP Pro Thermal Service Manual | 4.6 MB PDF |
| XP400 | |
|---|---|
| XP 400 Service Manual | 4 MB PDF |