FAQ: General

While our devices do have two SIM card slots, currently the carriers in the US do not support this functionality at this moment in time.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Open the File Manager app and navigate to your Download folder.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

If you want to perform a reset without triggering Google Device Protection, you need to do it through Settings.

 

If your phone is reset through the Recovery menu, your Google account and password will be required to unlock the phone after a reset. If you want to perform a reset without triggering Google Device Protection, you need to do it through Settings. If your phone is reset through the Recovery menu, your Google account and password will be required to unlock the phone after a reset.

Remember, a factory data reset will completely wipe your phone’s data. Please back up any important files or data before doing a reset.

 

To perform a regular factory reset, navigate to and open Settings on your phone. Then, search for and select Factory data reset. Tap Factory data reset again and then review the information. When you’re ready, tap Reset. If you have a security lock set and a Samsung account on the phone, you will be asked to enter your credentials. Finally, tap Delete all.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

When your phone is reset using the Recovery Menu, your phone will ask you for your Google account information.

Simply enter it the same way you normally do.  But, if you do not remember any of your Google account information you can send your device, along with proof of purchase, to the Sonim Service Center.  If you have forgotten your password, you’ll be able to create a new password through the Google website.  However, Google requires a 24 hour period before the new password will unlock your phone.  If you have multiple Google accounts and don’t know which account was set up with the phone, you can visit the Google Device Manager and check to see if the phone is in the list of devices registered to the account.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Google Device Protection is enabled automatically when you add a Google account to your phone and set a Lock screen. When an unauthorized reset gets performed on your phone, you will be required to sign into the last Google account that was used before the reset. If the wrong information is entered into the phone, it will not unlock.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Safe Mode runs the phone without any 3rd party applications, but without wiping the device, allowing testing.

Press and hold on the Power Off option on your screen to see the prompt for Safe Mode.

Do not download from unknown or untrusted sources, and keep your device up to date whenever a system update is available.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Open SonimCare out of SonimScout for device details.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Contact your carriers for international calling services.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Shut down any applications not in use, reboot the phone, and clear up memory on the device if it is getting full.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Check for System Updates in the Settings menu.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Remove the SIM card and reboot without the SIM card inserted.  If the phone continues to reboot, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646).  We are open 24 hours a day, Monday-Friday.

 

If the phone does not reboot without the SIM card inserted, please re-insert your SIM card and power the device on.  The reboot should not occur, however, if the rebooting continues, there is likely a network issue causing the reboot.  In this case, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646).  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Press and hold your power key for a slow count of up to two minutes to see if the phone will power down.  If this does not work, please remove the battery, wait 30 seconds and reinsert the battery and attempt to power the device on.  If this does not work, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646).  We are open 24 hours a day, Monday-Friday.