FAQ: General

While our devices do have two SIM card slots, currently the carriers in the US do not support this functionality at this moment in time.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Open the File Manager app and navigate to your Download folder.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

If you want to perform a reset without triggering Google Device Protection, you need to do it through Settings.

 

If your phone is reset through the Recovery menu, your Google account and password will be required to unlock the phone after a reset. If you want to perform a reset without triggering Google Device Protection, you need to do it through Settings. If your phone is reset through the Recovery menu, your Google account and password will be required to unlock the phone after a reset.

Remember, a factory data reset will completely wipe your phone’s data. Please back up any important files or data before doing a reset.

 

To perform a regular factory reset, navigate to and open Settings on your phone. Then, search for and select Factory data reset. Tap Factory data reset again and then review the information. When you’re ready, tap Reset. If you have a security lock set and a Samsung account on the phone, you will be asked to enter your credentials. Finally, tap Delete all.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

When your phone is reset using the Recovery Menu, your phone will ask you for your Google account information.

Simply enter it the same way you normally do.  But, if you do not remember any of your Google account information you can send your device, along with proof of purchase, to the Sonim Service Center.  If you have forgotten your password, you’ll be able to create a new password through the Google website.  However, Google requires a 24 hour period before the new password will unlock your phone.  If you have multiple Google accounts and don’t know which account was set up with the phone, you can visit the Google Device Manager and check to see if the phone is in the list of devices registered to the account.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.