FAQ: Sonim Chat

Why do I get a message that says “No agent is available at this time”?

You get this message if there are no agents available to be allocated to you. For further assistance you can reach out to [email protected].

Where can I find my saved chat?

To find your saved chats, you can use the file manager on your phone to find the folder named Sonim Chat under your internal storage. This folder contains all of your stored saved chats.

The support representative was very helpful in answering my question. I would like to give feedback to Sonim?

Sonim is happy to have served you well. You can send your feedback to [email protected].

I was unhappy with the Support representative. How do I give a feedback to Sonim?

Firstly, Sonim would like to apologize to you that you were not happy with the Support representative. You can send your feedback to [email protected].

Can I chat with the same Sonim Support representative with whom I chatted previously?

Sonim Chat randomly allocates the Support representative on the basis of availability. The allocated Support representative may or may not be the same person you spoke with previously.

Can I start a Chat from where I left previously?

No, Sonim Chat currently does not provide the ability to resume a Chat. Every time you initiate a Chat it will be a new Chat session.