FAQ: Sonim Chat

You get this message if there are no agents available to be allocated to you. For further assistance you can reach out to [email protected].

To find your saved chats, you can use the file manager on your phone to find the folder named Sonim Chat under your internal storage. This folder contains all of your stored saved chats.

Sonim is happy to have served you well. You can send your feedback to [email protected].

Firstly, Sonim would like to apologize to you that you were not happy with the Support representative. You can send your feedback to [email protected].

Sonim Chat randomly allocates the Support representative on the basis of availability. The allocated Support representative may or may not be the same person you spoke with previously.

No, Sonim Chat currently does not provide the ability to resume a Chat. Every time you initiate a Chat it will be a new Chat session.

No, Sonim does not charge you any fees for using Sonim Chat.  Sonim Chat does consume a very small amount of data, the charges for the data consumed will be specific to your carrier.

No, there is no time duration for Sonim Chat, Sonim Support team is available to answer any number of questions you have and there is no time limit for your chat session as long as you are actively chatting with the Sonim Support representative. However, if the Sonim Support representative does not get a reply from you for a long duration, then they may end your chat.

If you uninstall Sonim Chat updates, Sonim Chat will roll back to the version pre-installed on the phone. Once you uninstall Sonim Chat updates there may be chances that some features may stop working or may not work as expected.