FAQ: XP3
- All
- XP3: Audio
- XP3: Battery/Power/Charging
- XP3: Bluetooth
- XP3: Calling
- XP3: Camera/Video
- XP3: Display
- XP3: General Data/Backup/Storage
- XP3: General How-to
- XP3: Messaging
- XP3: Security
- XP3: Wi-Fi/Hot spot
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
Please open your text messaging application and see if it is called “Messaging”. If so, Android has released an updated application called “Messages” (by Google LLC) free to download in the Play Store for all users. The older “Messaging” application is no longer supported. Switching to the new app has resolved our customers’ reported issues using the older application. When first opening the new app on your phone, please Allow the permissions requested so it can interact with your Phone and Contacts apps (allowing you to switch between all three rapidly depending on your needs) and set the new app as Default for both your SMS and MMS texting. The new app should import any saved texts from the older app, and any images or videos you may not have been able to view before may be available now. If not, ask the sender to re-send their multimedia text and this time the new app should display the text without error.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
- Open the phone and press the green call button to open the phone dialer.
- Press the Menu key (top left key on the keypad, looks like 3 lines stacked on top of each other)
- Scroll down and select Call settings.
- Click on Calls.
- Scroll down and select Call forwarding.
- Click on Voice.
- Select Always forward and input the number you’d like the calls to go to.
- To disable, follow steps 1-7 but then click on disable on step 7 to stop the forwarding.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
- Open Settings
- Open Connected Devices
- Open Bluetooth and then turn on the switch
- Choose Pair New Device (Options key for XP3)
- Select the device to pair to
- If needed, enter in the pairing code on the other device, and Allow Access to transferring Contacts
- Open Contacts on the phone with the list
- Press and hold on contacts to select contacts then Select All (XP3 options key)
- Share via Bluetooth (Options key XP3)
- Accept file transfer on the other device and open with Contacts when complete
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
Remove the SIM card and reboot without the SIM card inserted. If the phone continues to reboot, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646). We are open 24 hours a day, Monday-Friday.
If the phone does not reboot without the SIM card inserted, please re-insert your SIM card and power the device on. The reboot should not occur, however if the rebooting continues, there is likely a network issue causing the reboot. In this case, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646). We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
Press and hold your power key for a slow count of up to two minutes to see if the phone will power down. If this does not work, please remove the battery, wait 30 seconds and reinsert the battery and attempt to power the device on. If this does not work, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646). We are open 24 hours a day, Monday-Friday.
Check to make sure Mobile Data is enabled in the Settings menu.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
Network issues aren’t something easy to spell out in a FAQ besides a general “check your signal strength, check to make sure your mobile data is on”.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
Open the battery door and take out the battery to find the sticker on the inside – if white it has not been exposed to moisture, red it has been exposed to water.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
You may be able to re-attach the hinges with a pair of tweezers, or contact us to arrange to send the phone in for repairs.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
The XP3 uses a type C USB charging cable and the cables required to charge Sonim devices can be found on our website at: https://store.sonimtech.com/. Please DO NOT use a non-Sonim charging block or charging cable as this could damage the Sonim handset and would void the warranty.
Note: The XP5, XP6, and XP7 each use a propriety USB charging cable. If you need a charging cable for one of these devices, please visit our Sonim website at https://store.sonimtech.com/.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
From Main Menu, go to SETTINGS > SYSTEM > HOME SCREEN SHORTCUTS. Use the navigation keys to modify the appropriate navigation keys.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
Use the SD card and the Backup & Restore app on the XP3.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
The XP3 has the capability to be charged wirelessly with a Drop-In Desktop charger, which are for sale on our website at https://store.sonimtech.com/. Currently, these desktop chargers are the only accessories that allow the XP3 to be charged wirelessly.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
You can improve your battery life by taking the steps listed in this Sonim University video:
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.