FAQ: XP8

 

XP8: Hold the POWER BUTTON and VOLUME DOWN button at the same time.  You may also watch this Sonim University video to learn how:

 

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

You can download the XP8 user guide from the XP8 online support page.

User guides are available on the device online support pages.

If you need additional support, please contact the Sonim Customer Experience Center via telephone at 1-833-MY-SONIM or send an email to [email protected].  This office is open 24 hours a day, Monday-Friday.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

You’ll need to perform a hard button reset on your device. On the XP8 you’ll need to have your Gmail account password handy to get logged back in. On XP3/XP5s you’ll only need to set the device back up. To perform a hard button reset: 1 – Turn off the device. 2 – Press and hold the volume up key. While holding the volume up key press and hold the power key until the phone vibrates. Once it vibrates, let go of power but continue to hold the volume up key until you see the screen come on. Release the volume button. 3 – Press and hold the power button and then tap the volume up key. This will take you into the boot loader. 4 – Use the volume down key to get down to Wipe data/Factory reset. 5 – Press the power button to select Wipe data. 6 – Use the volume down button to highlight yes and press power to select it. 7 – When the cycle finishes, the boot loader will come back up. Click on Reboot device.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

If you want to perform a reset without triggering Google Device Protection, you need to do it through Settings.

If your phone is reset through the Recovery menu, your Google account and password will be required to unlock the phone after a reset. If you want to perform a reset without triggering Google Device Protection, you need to do it through Settings. If your phone is reset through the Recovery menu, your Google account and password will be required to unlock the phone after a reset. Remember, a factory data reset will completely wipe your phone’s data. Please back up any important files or data before doing a reset.

To perform a regular factory reset, navigate to and open Settings on your phone. Then, search for and select Factory data reset. Tap Factory data reset again, and then review the information. When you’re ready, tap Reset. If you have a security lock set and Samsung account on the phone, you will be asked to enter your credentials. Finally, tap Delete all.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Remove the SIM card and reboot without the SIM card inserted.  If the phone continues to reboot, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646).  We are open 24 hours a day, Monday-Friday.

If the phone does not reboot without the SIM card inserted, please re-insert your SIM card and power the device on.  The reboot should not occur, however if the rebooting continues, there is likely a network issue causing the reboot.  In this case, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646).  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Press and hold your power key for a slow count of up to two minutes to see if the phone will power down.  If this does not work, please remove the battery, wait 30 seconds and reinsert the battery and attempt to power the device on.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Check to make sure Mobile Data is enabled in the Settings menu.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Network issues aren’t something easy to spell out in a FAQ besides a general “check your signal strength, check to make sure your mobile data is on”.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Open the battery door and take out the battery to find the sticker on the inside – if white it has not been exposed to moisture, red it has been exposed to water.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.