FAQ: Sonim Setup Wizard

How do I install Sonim Setup Wizard?

For XP8, Sonim Setup Wizard will be pre-loaded on your phone. For XP3 and XP5s, you can ensure you have the latest version of Sonim Setup Wizard by running App Updater (SCOUT -> Setup -> App Updater -> Check for Updates).

What features can be provisioned using Sonim Setup Wizard?

Sonim Setup Wizard can provision the following features:

Configure Wi-Fi APNs
Download & Install Applications
Add VPN profiles
Add Contacts
Disable Applications
Set Ringtone and Volume for calls, alarms & notifications
Add Browser Bookmarks for Chrome & Default Browser
Set Admin Privilege to Apps
Set Wallpaper
Set Language
Set screen lock password
Set Mobile APN(s)
Enable Applications
Set device home screen shortcuts
Unique device screen lock pin
MDM Helper
SafeGuard
Kiosk Mode
SCOUT
Support Contact
Camera settings
Call screening Settings

Why am I getting a message that says “A few resources need manual acceptance for provisioning to complete. Please click OK to proceed.”?

A few resources require your acceptance to complete the final provisioning. Sonim Setup Wizard will show this message as a reminder to complete this step. Once you click on OK, you will be presented with the acceptance dialog for each resource that requires manual permission acceptance.

Why am I getting a message that says “Battery Low! Please ensure that the phone is charged with at least 10 percent of battery”?

If a device shuts down in the middle of provisioning it can cause your device to malfunction, To prevent this, Sonim Setup Wizard requires your battery to be charged to at least 10% of its capacity to starting provisioning your device.

The provisioning logs show that resources have failed to provision. How do I find out the reason why those resources have failed?

The provisioner will have to check the configuration of the failed resources in the provisioning profile on Sonim Cloud.