FAQ: XP5s

The XP5s uses a type C USB charging cable and the cables required to charge Sonim devices can be found on our website at:  https://store.sonimtech.com/.  Please DO NOT use a non-Sonim charging block or charging cable as this could damage the Sonim handset and would void the warranty.

Note: The XP5, XP6, and XP7 each use a propriety USB charging cable.  If you need a charging cable for one of these devices, please visit our Sonim website at https://store.sonimtech.com/.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Please open your text messaging application and see if it is called “Messaging”. If so, Android has released an updated application called “Messages” (by Google LLC) free to download in the Play Store for all users. The older “Messaging” application is no longer supported. Switching to the new app has resolved our customers’ reported issues using the older application. When first opening the new app on your phone, please Allow the permissions requested so it can interact with your Phone and Contacts apps (allowing you to switch between all three rapidly depending on your needs) and set the new app as Default for both your SMS and MMS texting. The new app should import any saved texts from the older app, and any images or videos you may not have been able to view before may be available now. If not, ask the sender to re-send their multimedia text, and this time the new app should display the text without error.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

NOTE: This video is using the XP3 as the model, however this same step-by-step approach works for the Sonim XP5s as well.

 

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

NOTE: This video is using the XP3 as the model, however this same step-by-step approach works for the Sonim XP5s as well.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

“NOTE: This video is using the XP3 as the model, however this same step-by-step approach works for the Sonim XP5s as well.”

 

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

  1. Open the phone and press the green call button to open the phone dialer.
  2. Press the Menu key (top left key on the keypad, looks like 3 lines stacked on top of each other)
  3. Scroll down and select Call settings.
  4. Click on Calls.
  5. Scroll down and select Call forwarding.
  6. Click on Voice.
  7. Select Always forward and input the number you’d like the calls to go to.
  8. To disable, follow steps 1-7 but then click on disable on step 7 to stop the forwarding.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

  1. Open Settings
  2. Open Connected Devices
  3. Open Bluetooth and then turn on the switch
  4. Choose Pair New Device (Options key for XP5s)
  5. Select the device to pair to
  6. If needed, enter in the pairing code on the other device, and Allow Access to transferring Contacts
  7. Open Contacts on the phone with the list
  8. Press and hold on contacts to select contacts then Select All (XP5s options key)
  9. Share via Bluetooth (Options key XP5s)
  10. Accept file transfer on the other device and open with Contacts when complete

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

NOTE: This video is using the XP3 as the model, however this same step by step approach works for the Sonim XP5s as well.

 

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.