SCOUT is not applying the configuration I added in Sonim Cloud?
If SCOUT is not applying the configurations, you should check the following items. If the issue persists then you should contact Sonim support. Check if the device is connected
What configurations does SCOUT sync from Cloud?
SCOUT syncs those configurations that you set on Cloud. Below are the configurations you can set on Cloud. For more information, you can check the Cloud FAQs: Basic Config
Do I need to keep SCOUT in the foreground while it Syncs with Sonim Cloud?
SCOUT syncs with Sonim Cloud in the background, you do not have to keep it in the foreground.
Do I need to manually Sync SCOUT with Cloud all the time?
SCOUT shall automatically sync with Cloud every time you launch SCOUT. It also syncs with Cloud as per the sync interval set from Cloud (default set to once every 24
What does the Sync option in SCOUT do?
The Sync option allows you to manually sync the SCOUT profile configuration from Sonim Cloud.
When I click on register, under device information I get a message that says “Something wrong! Check with your administrator”.
You need to make sure your device has an active internet connection to register your warranty. If your device has an active internet connection and you still get this message,
What is Device Information?
Device Information provides you the following details of your device. Warranty – If your warranty is registered, you will be shown the details of the warranty. If your warranty
What is SCOUT Information?
SCOUT Information provides you with the profile names for each of the resources provisioned by SCOUT on your device. If you have not added any particular resource for SCOUT configuration,
What is Warranty Registration?
Sonim Warranty Registration provides you a simple interface to input all of the required information to register your Sonim device warranty and once registered, retrieve all registration information. For more
What is Sonim Care?
Sonim Care helps you run diagnostics on core device functionality easily and quickly. It not only reports issues directly to Sonim but also provides troubleshooting tips. For more information on