Sonim Care helps you run diagnostics on core device functionality easily and quickly. It not only reports issues directly to Sonim but also provides troubleshooting tips. For more information on Sonim Care please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.