SCOUT shall automatically sync with Cloud every time you launch SCOUT. It also syncs with Cloud as per the sync interval set from Cloud (default set to once every 24 hours). For more information, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.