I see that your phone has dual SIM capabilities. How does this work on my devices?
While our devices do have two SIM card slots, currently the carriers in the US do not support this functionality at this moment in time. If you need any
I’ve downloaded a file to my phone but I can’t find it.
Open the File Manager app and navigate to your Download folder. If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646)
How do I reset my device without triggering Google Device Protection?
If you want to perform a reset without triggering Google Device Protection, you need to do it through Settings. If your phone is reset through the Recovery menu, your
How can I unlock Google Device Protection?
When your phone is reset using the Recovery Menu, your phone will ask you for your Google account information. Simply enter it the same way you normally do. But, if
How does Google Device Protection work?
Google Device Protection is enabled automatically when you add a Google account to your phone and set a Lock screen. When an unauthorized reset gets performed on your phone, you
What does Safe Mode do?
Safe Mode runs the phone without any 3rd party applications, but without wiping the device, allowing testing.
How do I power my device on in safe mode?
Press and hold on the Power Off option on your screen to see the prompt for Safe Mode.
How do I protect my device from malware?
Do not download from unknown or untrusted sources, and keep your device up to date whenever a system update is available. If you need any further assistance with this
My phone keeps rebooting after an update was received. What do I need to do? How do I find my device’s IMEI, model number or serial number?
Open SonimCare out of SonimScout for device details. If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email
I will be traveling internationally soon. What do I need to do to make sure I can use my phone while in other countries?
Contact your carriers for international calling services. If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us