When your phone is reset using the Recovery Menu, your phone will ask you for your Google account information.

Simply enter it the same way you normally do.  But, if you do not remember any of your Google account information you can send your device, along with proof of purchase, to the Sonim Service Center.  If you have forgotten your password, you’ll be able to create a new password through the Google website.  However, Google requires a 24 hour period before the new password will unlock your phone.  If you have multiple Google accounts and don’t know which account was set up with the phone, you can visit the Google Device Manager and check to see if the phone is in the list of devices registered to the account.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.