If you want to perform a reset without triggering Google Device Protection, you need to do it through Settings.

If your phone is reset through the Recovery menu, your Google account and password will be required to unlock the phone after a reset. If you want to perform a reset without triggering Google Device Protection, you need to do it through Settings. If your phone is reset through the Recovery menu, your Google account and password will be required to unlock the phone after a reset.

Remember, a factory data reset will completely wipe your phone’s data. Please back up any important files or data before doing a reset.

To perform a regular factory reset, navigate to and open Settings on your phone. Then, search for and select Factory data reset. Tap Factory data reset again and then review the information. When you’re ready, tap Reset. If you have a security lock set and a Samsung account on the phone, you will be asked to enter your credentials. Finally, tap Delete all.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.