How do I take a screenshot from my device?
XP8: Hold the POWER BUTTON and VOLUME DOWN button at the same time. You may also watch this Sonim University video to learn how: https://www.youtube.com/watch?v=lVLOaBPqDFU If you
How can I chat with Sonim Support team from my XP8?
https://www.youtube.com/watch?v=yYvpg2dSfI4 If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24
How can I find self-help support on the XP8?
https://www.youtube.com/watch?v=fk9vf5y-pR8 If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24
I need a user guide for my phone. How can I get one?
You can download the XP8 user guide from the XP8 online support page. User guides are available on the device online support pages. If you need additional support, please contact
How do I access storage on my XP8?
https://www.youtube.com/watch?v=Bw7nqti2oYI If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24
I forgot my password, PIN or pattern, how do I gain access to my device?
You'll need to perform a hard button reset on your device. On the XP8 you'll need to have your Gmail account password handy to get logged back in. On XP3/XP5s
How do I reset my device without triggering Google Device Protection?
If you want to perform a reset without triggering Google Device Protection, you need to do it through Settings. If your phone is reset through the Recovery menu, your Google
My device turns off on its own. Why?
Remove the SIM card and reboot without the SIM card inserted. If the phone continues to reboot, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646). We are open
My device will not power off when using the power button. How can I get my device to power off?
Press and hold your power key for a slow count of up to two minutes to see if the phone will power down. If this does not work, please remove
My device is not able to surf the web
Check to make sure Mobile Data is enabled in the Settings menu. If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM