My device is not able to make calls
Network issues aren't something easy to spell out in a FAQ besides a general "check your signal strength, check to make sure your mobile data is on". If you
How do I know if my phone has been exposed to water?
Open the battery door and take out the battery to find the sticker on the inside - if white it has not been exposed to moisture, red it has been
My SIM tray door on my phone is loose or broken. How can I fix this?
You may be able to re-attach the hinges with a pair of tweezers, or contact us to arrange to send the phone in for repairs. If you need any
How do I change the date and time on my XP8?
https://www.youtube.com/watch?v=jTHJVuySnHs If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24
How do I change programmable keys on the XP8?
https://www.youtube.com/watch?v=soc2pt-Grtg If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24 hours
Do I need a Gmail account to use an Android device?
You do need a Google account only if you want to use Google services. You WILL need a Google account in order to make sure your device stays up to
I’m not able to zoom in on a picture I’ve received in my messaging app. Why not?
Please open your text messaging application and see if it is called "Messaging". If so, Android has released an updated application called "Messages" (by Google LLC) free to download in
How do I block a number on my XP8?
https://www.youtube.com/watch?v=HtsYDtz9YQQ If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]. We are open 24
How do I activate Call Forwarding on my XP8?
Open the Phone application. Click on the Menu option. (3 dots in the top right corner) Choose Settings. Select Calls. Click on Call forwarding. Select Voice and Video. Choose the
My display does not switch between portrait and landscape mode
Go to SETTINGS > DISPLAY > AUTO-ROTATE SCREEN. ON will allow screen to rotate, OFF will restrict phone display in portrait mode. You can also pull down the notification bar