Check to make sure Mobile Data is enabled in the Settings menu.   If you need any further assistance with this question, please contact the Sonim Customer Experience Center at

Network issues aren't something easy to spell out in a FAQ besides a general "check your signal strength, check to make sure your mobile data is on".   If you

Open the battery door and take out the battery to find the sticker on the inside - if white it has not been exposed to moisture, red it has been

You may be able to re-attach the hinges with a pair of tweezers or contact us to arrange to send the phone in for repairs.   If you need any

NOTE: This video is using the XP3 as the model, however this same step-by-step approach works for the Sonim XP5s as well. https://www.youtube.com/watch?v=IcjKFdADZtE   If you need any further assistance

NOTE: This video is using the XP3 as the model, however this same step-by-step approach works for the Sonim XP5s as well. https://www.youtube.com/watch?v=bX_JdhLhiEE   If you need any further assistance

https://www.youtube.com/watch?v=ILmZnrCqpco   If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24

https://www.youtube.com/watch?v=DAJdVYcZz1s   If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24

https://www.youtube.com/watch?v=OpsKBsUjD1o   If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24

NOTE: This video is using the XP3 as the model, however this same step-by-step approach works for the Sonim XP5s as well. https://www.youtube.com/watch?v=OQjEXHzTxO0   If you need any further assistance