Remote Support lets you allow the Sonim Support team troubleshoot any issue or address any question while seeing the device display as if they were sitting right next to the User.   For more information on Remote support please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.