SCOUT Contact Transfer provides multiple methods to update the contacts on your device. You can update the contacts on your device by using Bluetooth transfer from another device, load a standard vCard (VCF), use a CSV with additional fields, or update contacts over-the-air. For more information on Contact Transfer please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.