Security Securitas Netherlands


The Company
For Securitas, the employee is essential. The most locally focused security company in the world provides unmatched safety solutions, and meets specific protection needs of thousands of businesses.

The goal as an active security partner is to provide a safe working environment for people and organization’s 24 hours a day, seven days a week.

Securitas is the knowledge leader in security worldwide with more than 260,000 employees in 40 different countries. The company provides more than 5,600 highly specialized guards to its clients in the Netherlands alone. Customers range from government entities to airports, office buildings, banks, construction sites, as well as IT companies.

Guards work in four divisions: Mobile (in vans), Service (in customer facilities), Aviation (in airports) and Alert (monitoring center services).

The services offered by Securitas are business specific guarding and mobile assistance, monitoring, as well as consulting and investigating. Each service is custom tailored for the individual business according to their exclusive needs and industry demands.

Therefore, Securitas is able to respond to a variety of unique and specific security challenges faced by clients on a case-by-case basis.

The Challenge
In order to provide clients with the highest degree of safety, Securitas needs reliable and tough mobile handsets to keep employees protected and connected at all times. Guards need the option to quickly send an alarm and/or an emergency call to receive help whenever they are in a dangerous situation no matter where they are located.

“Safety Of Our Personnel Is Key!”

In the past Securitas relied on portable Private Mobile Radios (PMR). However, in some rural environments guards had reception issues 30% of the time. Therefore, guards would lose contact with the team during their rounds, and were often times not continuously monitored by the emergency response center. “The response time to an alarm is an important factor for our customers,” stated Guido Krauss, Securitas IT Project Manager. “The dispatch center needs to be on high at all times.”

However, poor reception has been especially challenging for employees in indoor spaces. “Coverage and utmost reliability is becoming more and more important,” said Krauss. “Safety of our personnel is key! The risk of being confronted with criminals is increasing, especially during night shifts,” Krauss added. “Securitas needs to know the location of the guards and monitor their safety at all times.”

Another large issue Securitas often times faced material defects with the PMRs. “The radios’ microphones and wires were very sensitive, and damaged rather quickly and easily,” said Krauss.

Therefore, devices had to be repaired or replaced quit frequently, and as a result, proofed to be a rather high investment. The availability of replacement parts locally was limited, which caused lengthy and costly repairs, which consequently left guards unprotected at times. “Repairs were around 350 Euro, and would take anywhere from a few weeks to even two months,” Krauss explained.

“The Voice Connection Is Essential To Their Operation.”

The Solution
In 2009 Securitas Netherlands was ready for a rugged GSM solution with advanced lone worker capabilities flexible enough to match their ex