The XP3 uses a type C USB charging cable and the cables required to charge Sonim devices can be found on our website at:  https://store.sonimtech.com/.  Please DO NOT use a non-Sonim charging block or charging cable as this could damage the Sonim handset and would void the warranty.

Note: The XP5, XP6, and XP7 each use a propriety USB charging cable.  If you need a charging cable for one of these devices, please visit our Sonim website at https://store.sonimtech.com/.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.