Q: What is SCOUT Chat?

 

A: SCOUT Chat helps you get instant support for your queries on Sonim solutions. You can initiate a chat with Sonim support representatives to get quick answers. For more information on chat feature please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

 

 

 

Q: What is Remote Support?

 

A: Remote Support lets you allow the Sonim Support team to troubleshoot any issue or address any question while seeing the device display as if they were sitting right next to the User.   For more information on Remote support please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

 

 

 

Q: What is Sonim Care?

 

A: Sonim Care helps you run diagnostics on core device functionality easily and quickly. It not only reports issues directly to Sonim but also provides troubleshooting tips. For more information on Sonim Care please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

 

 

 

Q: What is Warranty Registration?

 

A: Sonim Warranty Registration provides you a simple interface to input all of the required information to register your Sonim device warranty and once registered, retrieve all registration information. For more information on Sonim Warranty Registration please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

 

 

 

Q: What is SCOUT Information?

 

A: SCOUT Information provides you with the profile names for each of the resources provisioned by SCOUT on your device. If you have not added any particular resource for SCOUT configuration, then the profile name for that particular resource will be blank. In addition to the resource profile names SCOUT information also displays the Sonim CLOUD Device Name, Enterprise Name, Device Group and the Last Sync date and time.

 

 

Q: What is Device Information?

 

A: Device Information provides you the following details of your device.

 

  • Warranty – If your warranty is registered, you will be shown the details of the warranty. If your warranty is not registered, you can click on register and complete the form to register your device warranty
  • IMEI – Unique 15-digit device identifier
  • Model – Android designation for your device (XP3 = XP3800, XP5s = XP5800, XP8 = XP8800)
  • Carrier – Mobile operator as pulled from the SIM card
  • Baseband version – Piece of the Operating System that controls all radio devices on the phone, including GPS, wi-fi, Bluetooth, NFC, cell data and voice
  • Android version
  • Kernel version
  • Build number – Details of the specific version of Sonim firmware that is installed on the device
  • Check for Updates – Link to check and install operating system updates

 

 

 

 

Q: When I click on register, under device information I get a message that says “Something wrong! Check with your administrator”.

 

A: You need to make sure your device has an active internet connection to register your warranty. If your device has an active internet connection and you still get this message, you can retry after a few minutes. If the problem persists, please reach out to.