Q: What is Sonim Setup Wizard?

A: Sonim Setup Wizard helps you to provision and deploy large number of devices. You can create a provisioning profile on Sonim Cloud and use Sonim Setup Wizard to scan a QR code to provision your phone as per the configurations or customization in provisioning profile. For more information on Sonim Setup Wizard please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Q: What is SafeGuard?

A: You can use SafeGuard to block the usage of selected apps and features to ensure only those critical job-related functionalities are made available to the user. For more information on SafeGuard please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Q: What is Kiosk Mode?

A: You can use Kiosk Mode the customize the device screen to keep things simple for users and allow only those apps required for their particular work to be available. For more information on Kiosk Mode please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Q: What is App Updater?

A: App Updater allows you to install and update applications easily over the air when you have the Android APK file.  On XP5s and XP3, App Updater comes pre-loaded and on XP8, App Updater can be installed via the Google Play™ store.   By creating an App Updater profile on Sonim CLOUD, you can ensure your devices always have the latest versions of apps.  App Updater will check in with Sonim CLOUD on a regular basis to ensure devices are up-to-date. For more information on App Updater please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.

Q: What is MDM Helper?

A: MDM Helper helps you control the key device features that are critical for your business. You can set whether device features are on/off or available/unavailable, you can also lock those features in the assigned state, preventing users from changing them. For more information on MDM Helper please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.