Q: What is SafeGuard?
A: With SafeGuard, administrators can block usage of selected Apps and features behind a PIN, ensuring only those critical to job related functions and cost requirements are used.
- Hide or block selected device Apps and features via administrator PIN
- PIN set via device or Sonim Cloud
- Intuitive User Interface enables admin to quickly and easily
“SafeGuard” appropriate Apps and features
Q: How is SafeGuard feature accessed?
A: SafeGuard feature can be accessed from Sonim SCOUT > Setup > SafeGuard.
Q: How can I make sure I’m always using the latest version of SafeGuard?
A: SafeGuard can be updated via App Updater for XP3 and XP5s devices (SCOUT > Setup > App Updater > Check for updates). Use the Google Play™ store to update the application on XP8 by searching for “Sonim SafeGuard”.
Q: How can SafeGuard be activated? What is SafeGuard activation?
A: SafeGuard controls and settings are not applicable and accessible until SafeGuard activation is turned ON. Turn ON or Turn OFF SafeGuard using Activation toggle Sonim SCOUT > Setup tab > SafeGuard > Activation.
Q: What can I SafeGuard on the device?
A: You can SafeGuard any installed application and many system features on the device.
Q: Which system features can be SafeGuarded on the device?
A: Following system features can be SafeGuarded
- Modify Contacts
- Call Blocking
- Factory Reset
- Bluetooth Restriction
- USB Restriction
- Wi-Fi Restriction
- Tethering and Portable Hotspot
- Location
- Security
Q: Why does the PIN prompt show up when trying to access Activation toggle?
A: SafeGuard PIN has a level of authentication to ensure Admin or anyone with right privileges is activating SafeGuard feature.
Q: What is the default SafeGuard PIN?
A: The default SafeGuard PIN is 1234.
Q: How is the Activation PIN set or changed?
A: Activation PIN can be in the SafeGuard UI using the Change PIN option or it can be set via Sonim CLOUD.
Q: Can SafeGuard configuration be applied from CLOUD?
A: Yes, use SafeGuard CLOUD resource with the following mandatory fields
- Name: Provide a name that would uniquely identify the SafeGuard resource profile to be applied on Sonim devices.
- PIN: 4 to 8 digit PIN used to restrict/access phone applications and features.
Here are other non-mandatory fields
- Whitelist Standard Applications: Choose from 70+ standard applications listed. Applications which are for specific devices and/or carriers are noted accordingly. Those which have nothing specified are applicable for all devices.
- Whitelist PTT Applications: Choose from 10+ listed carrier-specific PTT Applications.
- Custom Package Names: If any application other than those standard applications or PTT applications needs to be SafeGuarded, then specify the app’s package name. If more than one package name needs to be listed, use comma separated values.
Q: What is Application PIN Timeout?
A: SafeGuard has three timeout options. If a SafeGuardeded application is pushed to the background, the time set in the Application PIN Timeout is how long SafeGuard won’t be applied when bringing that app back to the foreground. For example, if you choose 30 seconds, you have 30 seconds from the time the SafeGuadrded application is closed or pushed to the background to return to that application without being asked to re-enter the PIN.
- Immediate
- 30 Seconds
- 1 Minute
Q: Can I SafeGuard the Contacts application?
A: Yes, the Contacts application can be SafeGuarded.
Q: Is there a way to allow access to using the contacts listed in the Contacts application but SafeGuard the User from modifying?
A: Yes, use set the Modify Contact SafeGuard feature so the phone User can view the Contacts and use the existing contacts, but the User will be blocked from adding new contacts and deleting or modifying existing contacts.
Q: How is SafeGuarding Contacts different from SafeGuarding Modify contact?
A: SafeGuarding Contacts is at the system application level and SafeGuarding Modify Contact is at a feature level. By Safeguarding Contacts application, User will not have access to view the contacts. By SafeGuarding the Modify Contacts feature, the User can view/use the contacts but not edit or modify the contacts list.
Q: How is SafeGuard different from SCOUT MDM Helper?
A: MDM Helper blocks and locks the device features and settings for anyone who has access to the phone. The only way to access those features or settings is to unblock them from Sonim CLOUD. With SafeGuard, features and applications can be SafeGuarded or made accessible by providing a PIN. Users with PIN access can access the SafeGuarded features and applications.
SCOUT Call Screening FAQs – Aligned to Application version v2.0.17
Q: What is SCOUT Call Screening?
A: Call Screening is a feature of Sonim SCOUT that allows for a User to limit incoming and outgoing calls and messages to a specific set of phone numbers.
It is available under SCOUT -> Utilities -> Call Screening.
Note that when you install SCOUT Call Screening, you will see a “Messaging” app icon appear in the app tray. This is required if you want to screen Messages. If you don’t, you can ignore this icon.
Q: How do I install SCOUT Call Screening?
A: For XP8, you can download and install SCOUT Call Screening from the Google Play™ store. Just search for “SCOUT Call Screening”. Once installed, Call Screening will be available under SCOUT -> Utilities -> Call Screening. For XP3 and XP5s, SCOUT Call Screening will be automatically installed on your device. If you don’t see it under SCOUT -> Utilities, please “Check for Updates” by going to SCOUT -> Setup -> App Updater (this will require the device to be connected to the internet via WiFi or Mobile Data).
Q: Can I screen incoming phone calls?
A: Yes, Call Screening allows you to set your phone to only allow certain people to call you. You can choose one of three options.
- Only allow incoming calls from Contacts
- Only allow incoming calls from a set of whitelisted phone numbers
- Allow all incoming calls except from a set of blacklisted phone numbers
Q: Can I screen outgoing phone calls?
A: Yes, Call Screening allows you to set your phone to only allow outgoing calls to certain people. Unlike screening incoming calls, if you enable screening of outgoing calls, only calls to Contacts will be allowed.
Q: Can I screen incoming messages?
A: Yes, Call Screening allows you to set your phone to only allow certain people to message you. You can choose one of three options.
- Only allow incoming calls from Contacts
- Only allow incoming calls from a set of whitelisted phone numbers
- Allow all incoming calls except from a set of blacklisted phone numbers
It’s important to note that Screening Incoming Messages requires that SCOUT Call Screening is set as your default Messaging application.
Q: Can I screen outgoing messages?
A: Yes, Call Screening allows you to set your phone to only allow outgoing messages to certain people. Unlike screening incoming messages, if you enable screening of outgoing messages, only messages to Contacts will be allowed.
It’s important to note that Screening Outgoing Messages requires that SCOUT Call Screening is set as your default Messaging application.
Q: When I enable the screening of incoming or outgoing messages, I see this message “Change SMS app: Use Call Screening instead of messaging as your app?”, what does this mean?
A: Currently when you enable the screening of incoming or outgoing messages, you have to make Call Screening your default Messaging application. You’ll see a new black icon in your Application Tray or folder called Messaging. This is the Messaging app you’ll want to use when screening incoming or outgoing messages.
Q: I sometimes still hear the phone ring when I have incoming call screening turned on, is there anything I can do to prevent this?
A: Unfortunately, there likely isn’t. Call Screening is capturing that incoming call information and checking it against the rule you have set up. It’s a bit of a race between the Phone application telling the phone to ring and the Call Screening feature blocking the call. Sometimes, the Phone app is a bit faster and that allows the device to ring once before blocking the call.
Q: Why can’t I send pictures when I have message screening turned on?
A: Currently when you enable the screening of incoming or outgoing messages, you are making Call Screening your default Messaging application. Currently that Messaging application can only support SMS.
Q: Can Call Screening be set up on a lot of devices all at once?
A: Yes, by using Sonim CLOUD, a Call Screening Resource can be created and pushed to your devices via Sonim SCOUT or by linking to a Provisioning Profile and creating a Sonim Setup Wizard QR code.