Contact Sonim Customer Experience Center (1-833-MY-SONIM or [email protected]) to determine how your warranty claim will be handled.  Depending on your carrier, and when you purchased your device, this will determine who you will contact for your repair or replacement.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected].  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.