Please try the following steps to see if these can clear up the error you are experiencing with your application: 1. Open Settings 2. Open Apps & Notifications 3. Open the list of all apps 4. Scroll through the list to find the name of the application with the error, and open. 5. Choose Storage and then Clear Cache (the cache may not entirely clear; this is normal) 6. If the issue persists, repeat the steps above but choose Clear Data instead (note this may remove saved, personalized information from the app). 7. A final step if clearing the Cache and Data has not stopped the error, please repeat the steps and try the Force Stop option instead.
If after the above steps are completed the issue still exists, you can also try deleting the app from the device and reinstalling. Follow steps 1 through 4 above, then choose the Uninstall. After the app is deleted redownload it from the Play Store.
If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected] We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.