Whether you need quick troubleshooting, have questions, or want to explore resources, we’ve got your back. Reach out to our Customer Support Team by email or phone, or access our online support tools for instant assistance.
If you would like to reach a Sonim Customer Experience Center representative with a question about your Sonim device or service, or need to request warranty service for your Sonim device, please complete the following information and one of our team members will be in touch with you shortly.
If your request is urgent and you'd like to talk to someone directly, reach out to our Customer Experience Center at the numbers below.
General Phone Support
US, Canada & Asia:
1-833-697-6646 (1-833-MY-SONIM)
Australia:
+61 7 2139 3550 (or 07 2139 3550 within Australia)
New Zealand:
+64 800 453740 (or 0800 453740 within New Zealand)
Germany:
+49 8001815707 (or 08001815707 toll free within Germany)
Netherlands:
+31 8000222213 (or 08000222213 toll free within Netherlands)
AT&T Firstnet Support
FirstNet:
1-855-347-7876
FirstNet Support Hours:
Monday-Sunday, 24 hours per day.
Device Support Guides
Access user guides, data sheets and quick start guides for your Sonim device.
Return & Refund Policy
If you are not entirely satisfied with your purchase, we’re here to help.
Device Warranties
Get device warranty information or register your device warranty.
Recycling Program
Get information on Sonim’s device recycling program that disposes of old devices in an environmentally friendly, safe and secure way.