The best thing to do when this message appears is to so make sure the device is powered off and is no longer in active use. Secondly, if there is moisture within the charging port, make sure to gently shake the phone to help expel the water from the port.

If you need any further assistance with this question, please contact the Sonim Customer Experience Center at 1-833-MY-SONIM (1-833-697-6646) or email us at [email protected]  We are open 24 hours a day, Monday-Friday and we will further assist in troubleshooting.